APMC Connect Privacy Notice
Ayala Property Management Corporation (referred to as "Company") respects your privacy and is committed to protecting your personal data. We strive to provide a safe, secure online experience and ensure that we comply with the Data Privacy Act of 2012.
This Privacy Notice sets forth the collection, usage, maintenance, disclosure, and security practices that apply when you disclose your personal information in connection with the APMC Connects website, mobile app, and the services provided through it (together referred to as "Site"), such as Website/ Service Sign-Up, Amenity Reservation, Submission of Requests or Concerns.
Revisions to this Privacy Notice
APMC may revise this Privacy Notice from time to time as we add new features or as laws change that may affect our “Site “. When we make material changes to this Privacy Notice, we will post the last revised date.
1 WHAT PERSONAL INFORMATION WE COLLECT FROM YOU
Personal information is information that can be used on its own or with other information to identify, contact, or locate a single person or to identify an individual in context.
The “Site” collects and processes personal information about you when you use our service:
Upon signing up on our “Site” using the “Sign-Up” button, personal information shall be collected and processed to include the following :
First Name, Middle Name, Last Name
Email Address
Contact Numbers such as Mobile Number or Landline
Property Details (Property name, Tower/ Phase, Unit #)
Upon reserving for an Amenity or submission of Service Requests:
First Name, Last Name
Contact Numbers such as Mobile Number or Landline
Email Address
Adding of Emergency Contacts
Name
Contact #
Upon endorsing a Tenant:
First name, Middle name, Last name
Email Address
TIN
Email Address
Contact #
Adding of Family Members:
Last Name, First Name, Middle Name
Relation
During transacting Online Payments for Reservations or Requests, you will be directed to the “3rd Party Payment gateway service owned and operated by OmniPay, which shall collect and process your financial information according to its own terms and policies.
2 HOW YOUR PERSONAL DATA WILL BE USED
The “Site” processes your personal information for the following purposes:
As required to provide you with the following services:
Amenity Reservation
Service Requests
Online Payment facilitation
Permits and Certificates
As required to improve your experience when using our Site, in particular:
To monitor and enforce compliance with our Terms of Use;
To notify you of service issues and unusual account actions when using our Site, should any occur;
As required by your HOA/Condo Corp, to enable APMC to perform its responsibilities and services in particular:
To help us monitor and improve our Services
To monitor our Services to prevent, investigate, and/or report fraud, misrepresentation, security incidents, or crime, in accordance with applicable laws;
In addition, and where needed with your consent, we may send you messages in relation to our services, for example, to send notifications about new services. You can opt out of such messages by following the instructions included in the communication.
3 PERSONAL INFORMATION SHARED WITH THIRD PARTIES
In order to fulfill the purposes set forth in this Privacy Notice, we may disclose your personal information to the following parties:
Our employees and officers
Professional advisers such as lawyers and auditors
Authorized third-party service providers, such as but not limited to administration service processors, technology partners, payment processors, and courier services
Such other party whom you authorize us to disclose your personal information
In order to comply with legal and statutory compliance
To the extent that we are required to do so by applicable laws, rules, and regulations;
In connection with any ongoing or prospective legal proceeding;
Any company with which we share information about you for the above purposes is contractually required to comply with confidentiality standards, undertake to respect any individual's right to privacy, and comply with the Data Privacy Act. We also require that these organizations use this information only for our purposes and follow our reasonable directions with respect to this information. This includes organizations that handle or obtain personal information as service providers for APMC.
4 PRIVACY POLICIES OF THIRD-PARTY WEBSITES AND DIGITAL PLATFORMS
Our websites may contain hyperlinks and details of third-party websites or digital platforms. We have no control over and are not responsible for third parties' privacy policies and practices. We, therefore, advise you to study their privacy policies. Once you leave our website, you should check the third-party website's applicable privacy policy to determine how they will handle any information they collect from you.
5 HOW WE PROTECT AND SECURE YOUR INFORMATION
When you submit information to our Site, whether it is your name or email, we do our utmost to ensure that information is protected against loss, misuse, alteration, destruction, or unauthorized access.
We employ the following practices to secure access to your personal information on the website
Apply industry-standard security tools and architecture to protect our website from breach
We use standard encryption tools such as SSL (Secure Socket Layer) to help protect personal information and to keep information collected secure.
Our website undergoes several third-party penetration testing prior to launch and when major changes have been applied
In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
6 USING COOKIES
Like most websites, ours uses cookies and other similar technologies, such as local storage, to provide you with a better and more personal user experience. These cookies are safe and secure, and do not contain sensitive information.
If you do not want to accept cookies from our Site, you can change your browser settings so that cookies are not accepted. (Each browser's website should contain instructions on how you can do this.) If you choose to do this, please be aware that our Site may no longer function as intended.
7 THE RETENTION PERIOD OF YOUR PERSONAL INFORMATION WITH US
We keep your information for the duration of your use of our Services, and, to the extent permitted, after the end of that relationship for as long as necessary to perform the purposes set out in this notice. Laws may require us to hold certain information for specific periods. In other cases, we may retain data for an appropriate period after any relationship with you ends to protect ourselves from legal claims or to administer our business.
When we no longer need to use your information, we will remove it from our systems and records or take steps to anonymize it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which we are subject).
8 ACCESSING AND UPDATING YOUR PERSONAL INFORMATION
ACCESSING YOUR PERSONAL INFORMATION
You have the right to request the Condo Corp / HOA to provide you with any personal information that we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity. Please note further that:
We may withhold personal information that you request to the extent permitted by law.
You may instruct us at any time not to process your personal information for marketing purposes
In practice, you will either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
UPDATING YOUR PERSONAL INFORMATION
If the personal information that we hold about you needs to be corrected or updated, the Company shall make all reasonable efforts to ensure that the data collected is current, complete, and accurate. If you need to access, correct, and/or update your personal information, you may send the request to apmcdataprivacy@ayalaproperty.com.ph or get in touch with the customer support team of the Site.
As part of our security measures, we will contact you and conduct the necessary verification measures to process your request. Once we have implemented the necessary corrections, we shall then notify you that your request has been processed and completed.
WITHDRAWAL OF CONSENT
If you wish to withdraw your given consent for any or all purposes set out in this Notice, kindly send your detailed request to apmcdataprivacy@ayalaproperty.com.ph. Depending on the nature of your consent withdrawal, APMC may no longer be in a position to continue to provide products and services to you.
9 YOUR DATA PROTECTION RIGHTS
Our Company would like to ensure that you are aware of your data protection rights. You have the right:
To be informed about
what personal information our Company obtains about you,
how these are collected, processed, and disposed of
any data breach incident that affects your personal information
To access by requesting our Company for copies of your personal data. We may charge you a small fee for this service.
To object to our Company processing your personal information. Such a request is subject to certain conditions.
To erase or block by requesting our Company to suspend, withdraw, remove, or destroy your personal information. Such a request is subject to certain conditions.
To data portability by requesting our Company to transfer your personal information that we have collected to another organization, or directly to you, subject to certain conditions.
To rectify or correct any information that you believe is inaccurate.
To file a complaint with the National Privacy Commission (NPC)
To damages arising from inaccurate, incomplete, false, unlawfully obtained or unauthorized use of your personal information by the Company.
10 HOW TO CONTACT US
Should you have any questions about this privacy notice, including any requests to exercise your legal rights regarding data you share with us via our contact and booking forms, for example, please contact us.
Full name of legal entity:
AYALA PROPERTY MANAGEMENT CORPORATION
Email address: 
apmcdataprivacy@ayalaproperty.com.ph
Postal address:
2F Makati Stock Exchange Building, Ayala Avenue, Makati City
This privacy notice sets out most of your rights under the data privacy laws. It is important that the personal data we hold about you is accurate and current. We ask that you keep us informed if your personal data changes during your relationship with us.
Please visit https://www.ayalaproperty.com.ph/privacy-policy/ to view the Ayala Property Management Corporation Privacy Policy. Thank you for your time and attention!
corporate.services@ayalaproperty.com.ph
2F MSE Building Ayala Avenue, Bel-Air, Makati City